Contracts Manager – REF:HO002

Location: Head Office

Hours: Monday to Friday, 8am to 5pm

Start Date: TBC

Duration: Permanent

Reports to: Paul Lucas and Colin Trowell

With training and support from the Business Unit Head, Helpdesk Manager and other Contract Managers, core training on CAFM or contract operational activities, Artic are looking for a Contract Manager who will be responsible for a portfolio of PPM contacts of between £800k to 1 Million in value, taking overall contractual, operational and financial responsibility for these.

Skills Required:

• Ability to accurately estimate HVAC work. On more complex issues/quotes Business Unit Heads will support.
• Proven track record of managing account P&L for multiple contracts.
• Ability to lead and foster a positive working environment.
• Ability to understand and communicate basic mechanical concepts, works and basic technical strategies.
• Solid organisational and time management skills.
• Strong attention to detail.
• Strong written and oral communication skills.
• Strong work ethic – results driven.
• Ability to multi-task job responsibilities.
• Computer skills including MS Word, Excel, CAFM.
• Experience of working within a challenging Service + Maintenance related environment either within the field and/or office.
• Commercially astute, driven and a self-starter.
• Ability to meet and where possible exceed required Performance and Commercial targets with support from Business Unit Heads.
• Demonstrate consistent excellent standards of due diligence.
• Adaptable to a variety of works and contract demands.
• Adept in providing solutions to client needs, together with maximising potential sales opportunities.
• Industry or HVAC experience & qualifications would be an advantage.
• Able to prioritise and multi-task to a high level, whilst achieving strict deadlines.
• Be expected to support with all issues concerning projects, service, and maintenance matters for these required clients.

Job Duties:

• Focal to ensuring assigned contracts are provided the existing/needed operational and technical standard of service delivery across all works on site.
• Ensure, with support from H&S parties, all works on site are delivered in a safe manner with all H&S company protocols adhered, escalating any queries or incidents immediately to internal parties, supporting with required resolution thereafter.
• Ensure that contracts are operated in accordance with the company’s procedures, operational and financial processes, Client Contract KPI’s and work instructions.
• Responsible for the management and reporting of budgets and their expenditure.
• Ensure all works/records/compliance data are kept UTD on site and in the back office to the appropriate standards.
• Operate within financial budget constraints providing services which are cost effective and fit for purpose.
• Overall responsibility for process and site conduct on your contracts, of all staff either directly or indirectly employed covering services for which the company are responsible, escalating any issues to the relevant Business Unit Head.
• Develop operating procedures and policies to achieve best working practices.
• To meet all key performance and management indicators within the contract and company alike.
• Responsible for developing client relationships to ensure retention of contract and future opportunities.
• Ability to provide detailed quotes on contract plant/services with full scope and cost breakdown.
• Responsible for the undertaking of quality assurance inspections on a predetermined amount of all works delivered and record.
• Self-audit and gain support to review on a weekly basis, all core Company CAFM reports ensuring they are within expected company parameters.
• Attend monthly contract review meetings if required with Business Unit Head.
• Provide technical and admin support to the client and Artic support staff.

Health and Safety:

As a member of the team, you will be required to fulfil our legal duty to take reasonable care for the health and safety of yourself and others who may be affected by your actions, and to follow all guidance and instructions given in this respect.